Free Standard Delivery
✅ Orders over £29 – FREE Standard Delivery (Estimated 3-5 Working Days)
Standard Delivery (for orders under £29.99)
🚚 £3.99 – Estimated 3-5 Working Days
Delivery Details
- Our Standard Delivery typically takes 3-5 working days (excluding weekends and bank holidays).
- We work with trusted courier partners to ensure safe and timely delivery of your pet essentials.
- Once your order has been dispatched, you will receive a tracking number via email so you can monitor its progress.
- Orders will be processed after the confirmation of payment (An email with further information about the order will be sent)
Delivery Times & Working Days
- Working days refer to Monday to Friday (excluding bank holidays).
- Orders placed on weekends or public holidays will be processed on the next working day.
- If an item is out of stock or delayed, we will notify you via email as soon as possible to initiate refund or exchange.
Delivery Address & Changes
- Please ensure your shipping address is correct when placing an order.
- Once your order is dispatched, we may not be able to make address changes.
- If you need to update your address before dispatch, please contact our customer support team as soon as possible.
Tracking Your Order
Once your order has been dispatched, you will receive a tracking link via email, allowing you to track its progress. If you experience any issues with tracking, feel free to reach out to our customer service team.
Damaged or Missing Items
We take great care in packaging and shipping your items. However, in the rare event that you receive a damaged or incomplete order, please:
- Contact us within 48 hours of delivery.
- We will arrange for a replacement or refund as per our Returns Policy.