What is the Standard delivery time?
Standard delivery can take 3 to 5 working days after the payment is confirmed.
What is the minimum for free delivery?
Your basket must reach £29 before it is eligible for free delivery.
I put the wrong delivery address for my order, can this be changed?
If the delivery has not yet been shipped, we can change it. If it has, we can request the courier to do this, but if the item is delivered to the first address then we cannot be held responsible. If the item is returned back to us, it will be refunded (deducting any return cost we have been charged).
Why do we only accept payments through Wise?
We have chosen Wise as our exclusive payment gateway for its security, transparency, and competitive exchange rates. This method ensures that your funds are transferred safely and efficiently, giving you peace of mind every time you shop with us.
We do not store any of your sensitive payment details on our website, ensuring your information remains safe and confidential.
How do I pay using Wise?
When you proceed to checkout, you will be guided to make your payment via Wise. Simply follow the provided instructions to complete your bank transfer. Once we confirm receipt of your funds, we will process your order immediately.
What if there is an issue with my order or payment?
We stand by our commitment to deliver high-quality products and service. In the rare event of any issues with your order or payment, please contact our customer support team immediately. We guarantee that, if necessary, the full amount paid will be refunded—ensuring you have complete trust in our service.
What should I do if I have further questions or need assistance?
If you have any other queries or require assistance, please don’t hesitate to contact us via email or phone. Our dedicated support team is here to help and ensure your shopping experience is smooth and worry-free.
